FAQ

Frequently Asked Questions

When will I receive my order?

For small leather goods and jewelry, we make your order within 5 business days. Hobos, totes and crossbodies typically take 7-10 days to make.

We ship all orders via USPS Priority mail from California.

If you need a specific delivery date, please let us know when you place your order.

I lost an earring - can i get another one?

Unfortunately, we no longer provide earring matching service. If you would like to send a picture, we can see if we still make the earring for you to purchase another pair.

What about repairs?

We are happy to repair or replace your jewelry for you for a fee. Please contact us to find out more.

Can you recreate a style in 14kt gold?

Sorry, not at this time.

Do you have sample sales?

Yes! We have sample sales in our Emeryville studios periodically throughout the year with our largest sales happening during the holidays. Sign up for our newsletter or send us your contact information, and we'll let you know.

What is your jewelry made of?

Almost everything we make is sterling silver, or 23kt gold over sterling. Chains and earwires are either sterling silver or 14kt gold-fill. The black charms and findings are sterling silver oxidized to a heavy black, then covered in a protective wax. Lockets, dogtags and selected small charms are plated brass. If you have a specific question on materials, please contact us.

Please note that our black items are a patina, not a paint. It will wear over time, creating a special high-low finish unique to you and your wear patterns.

For customers with metal allergies: like all plated items, our gold charms have a small amount of nickel under the 23kt gold covering.

How about your leather?

Our leather comes from a California company founded in the 1800s to service the Gold Rush. When the industrial leather tanning processes moved overseas in the 1980s, the company persevered by sourcing hides and having them custom tanned all over the world for specialty manufacturers such as us. Most of the hides we use were originally sourced from the American food chain.

Do you do custom designs?

We make everything in our studio, so many things are possible. Longer necklaces, special color combinations, matching earrings, reach out and ask. Note that we do not work in precious metals or gems, nor do we copy the work of other artists or manufacturers.

Do you wholesale?

Our primary business is wholesale manufacturing. To apply for wholesale, please contact us or visit our wholesale site: wholesale.zinakao.com